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Hipermer Bahçelievler
TR

Privacy Notice

As data controller, Hipermer Bahçelievler Hiperbarik Oksijen Tedavi Merkezi treats the security of your personal data as a priority. This privacy notice has been prepared to inform you in accordance with Personal Data Protection Law No. 6698 (KVKK).

1. Data controller

  • Name: Hipermer Bahçelievler Hiperbarik Oksijen Tedavi Merkezi
  • Address: İzzet Çalışlar Cd. Hami Botasun Ap. No: 42/B, Bahçelievler, Istanbul, Türkiye
  • Telephone: +90 212 644 90 99
  • Email: hipermerhiperbarik@gmail.com

2. Personal data we process

Owing to the nature of the healthcare services we provide, we may process the following personal data:

  • Identity data: first name, surname, Turkish national identity number (T.C. kimlik numarası), date of birth, sex
  • Contact data: telephone number, email address, postal address
  • Health data (special category data): diagnosis, treatment history, medications, allergies, medical history, imaging and laboratory results
  • Service usage data: appointment records, treatment sessions, billing and insurance information
  • Visual and audio recordings: security camera (CCTV) footage and, where necessary, call recordings
  • Website usage data: your browser preferences and anonymous visit statistics (only with your explicit consent)

3. Purposes of processing

  • Providing healthcare services and managing treatment processes
  • Scheduling appointments, sending reminders and follow-up
  • Complying with legal obligations (notifications to the Ministry of Health, MEDULA (the SGK electronic healthcare provision system), invoicing and tax and financial legislation)
  • Measuring patient satisfaction and continuously improving the quality of our services
  • Communicating with you for medical consultation, check-ups and in emergencies
  • Assessing requests, complaints and suggestions
  • Conducting legal proceedings and exercising the right of defence
  • Operating the website and improving the user experience

4. Legal grounds for processing

Your personal data are processed on the following legal grounds under the KVKK and related legislation:

  • Article 5(2) of the KVKK: processing is necessary for the conclusion or performance of a contract (the provision of healthcare services)
  • Article 5(2) of the KVKK: processing is necessary for the data controller to comply with a legal obligation
  • Article 6(3) of the KVKK: for your health data, processing by our healthcare staff, who are under a duty of confidentiality, for the purposes of preventive medicine, medical diagnosis, treatment and care
  • Articles 5(1) and 6(2) of the KVKK: your explicit consent, obtained where required

5. Transfer of personal data

Within the scope of healthcare service processes, your personal data may be transferred, to a limited extent, to the following parties:

  • The Ministry of Health, the Social Security Institution (SGK) and other competent public authorities and bodies (as required by law)
  • Private health insurance companies with which we have agreements (at your request)
  • Business partners that provide us with invoicing, accounting and financial advisory services (under a duty of confidentiality)
  • Our legal advisers (where necessary)
  • Competent judicial and supervisory authorities (in the case of legal requests)

Your personal data are not transferred abroad.

6. Methods of collecting personal data

Your personal data are collected in written, verbal or electronic form through appointment and registration forms, patient files, telephone and WhatsApp conversations, email correspondence, messages you send through our website, and information you provide directly to us.

7. Your rights under Article 11 of the KVKK

Under Article 11 of the KVKK, you may apply to us to exercise the following rights:

  • To learn whether your personal data are being processed
  • To request information about the processing if your personal data have been processed
  • To learn the purpose of the processing and whether your personal data are used in line with that purpose
  • To know the third parties, in Türkiye or abroad, to whom your personal data have been transferred
  • To request the rectification of your personal data if they are incomplete or inaccurate
  • To request the erasure or destruction of your personal data under the conditions set out in Article 7 of the KVKK
  • To request that the rectification, erasure or destruction be notified to the third parties to whom your personal data have been transferred
  • To object to an outcome against you arising from the analysis of your processed data exclusively by automated systems
  • To claim compensation for damage if you suffer damage as a result of the unlawful processing of your personal data

8. How to apply

In accordance with Article 13 of the KVKK and the Communiqué on the Procedures and Principles for Applications to the Data Controller ("Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ"), you may submit your application in writing, by a petition bearing your wet-ink signature, to İzzet Çalışlar Cd. Hami Botasun Ap. No: 42/B, Bahçelievler, Istanbul, Türkiye, or by email to hipermerhiperbarik@gmail.com. Your application will be concluded within thirty days at the latest, depending on the nature of your request.

This English version is provided for information. In case of any discrepancy, the Turkish version prevails.